HelpCenter

• HelpCenter /
• Filtering /

Filtering

Uninstalling the software

Attention! The filter cannot be modified or uninstalled by anyone other than the administrator. Users cannot bypass the filter by simply uninstalling the program.

Step 1 - Launch the Control Panel

Launch your control panel go to the Start Menu and click on Control Panel.

Step 2 - Add Remove Programs

Under the Windows Control Panel, select Add or Remove Programs.

Step 3 - Selecting the Program

Select the filter software from the list of programs installed on your computer. Click on Change/Remove.

Step 4 - Uninstaller will Launch

The Install Wizard will open with three choices given. Click on Remove and hit the Next button.

Step 5 - Informational Message

You will now get an informational message that pops up. Click on the OK button.

Step 6 - Enter Administrative Password

You will now be prompted for your administrative password. Type the filter password you selected when signing-up for the filtered service. Cick OK.

If you do not know your administrative password, click the Forgot Password button.

A screen with long number will appear prompting you to type in a four character response code. If you see this screen, you will need to contact customer support for a response code. Enter the response code you recieve in the box provided and click OK.

Step 7 - Restart Your Computer

Finally, you will have to restart your computer. After your computer has finished restarting you are done uninstalling the software.